FREQUENTLY ASKED QUESTIONS

TICKET SALES INFORMATION

• Is it necessary to purchase tickets in advance on the website?

  To implement the necessary security measures, offer visitors a comfortable experience, and ensure the preservation of the building, strict controls are in place on admission times and the number of people allowed in the museum.
  
  Since tickets are limited and in high demand, it is very unlikely to find any available at the ticket office. Thus, the only way to guarantee admission to the museum is to purchase advance tickets on our website, subject to the availability displayed.

• Is it possible to purchase tickets at the museum on the day of the visit?

  Tickets are limited and in high demand, so it is very unlikely to find any available at the ticket office on the day of your visit. In other words, admission to the museum is not guaranteed for those arriving without a purchased advance ticket.

• All tickets on the website are listed as “sold out.” Is this an error? Is there another way to purchase the tickets?

  Tickets are limited and in high demand, so it is very unlikely to find any available at the ticket office on the day of your visit.
  
  Our website displays real-time availability, which may change due to cancellations or occasional adjustments to the logistics and/or scheduling of museum visiting hours.

• Is there a waiting list, or can I provide my details so I can be contacted in case of a cancellation?

  Due to the short time frame between the cancellation and the date/time of the scheduled visit, we do not have waiting lists or similar arrangements.
  
  In the event of cancellations or changes in availability, this will be automatically reflected on the website, which displays availability in real time.

• Why does the website show availability for days/times that were not previously published or sold out?

  Ticket availability may vary consistently due to cancellations and occasional adjustments to the logistics and/or scheduling of museum visiting hours.

• When do tickets go on sale?

  Tickets for the Guided Tour are issued in phases approximately 6 weeks in advance.
  Tickets for the Self-guided Tour are issued in phases approximately 2 months in advance.

• Why can tickets not be purchased/reserved further in advance?

  The Luis Barragán House is a property recognized by UNESCO as a World Heritage Site. It was not conceived as a museum when it was built. For this reason, care, preservation, and maintenance work is constantly being done inside the house, requiring partial or total restriction of access to the museum.

• Is it possible to change the date, time, or language of tickets that have already been paid for?

  No changes to the date, time, or language are made for previously purchased tickets. In some cases, cancellations with refunds are possible (subject to conditions).
  To find out whether your ticket is eligible for a refundable cancellation, please refer to the policy information in the PDF e-ticket (Print at Home) or contact informes@casaluisbarragan.org and forward your purchase confirmation. Please allow 2 to 4 business days for a response.

• What can I do if I purchase tickets for the wrong day/time/language?

  There are no changes to date, time, or language of tickets previously purchased. Therefore, new tickets must be purchased for the desired day/time/language, based on the availability shown on the website, and you must request a cancellation and refund of the tickets (subject to conditions).
  To find out whether your ticket is eligible for a refundable cancellation, please refer to the policy information in the PDF e-ticket (Print at Home) or contact informes@casaluisbarragan.org and forward your purchase confirmation. Please allow 2 to 4 business days for a response.

• I have tickets for a specific time slot and need to purchase additional tickets for all my companions, but the website will not let me. Is it possible to buy extra tickets for the same day and time of my visit?

  Admission to the museum is restricted, and tickets can only be purchased for the same day and time when website availability allows it.
  
  Our website shows real-time availability, so if the schedule is marked as “sold out” or the available number is less than the desired quantity, it will no longer be possible to purchase tickets for that same day and time.

• What can I do if I have not received confirmation of purchase?

  You can contact us at informes@casaluisbarragan.org mentioning the email address used to make the purchase.
  
  If the purchase is successful, the tickets will be displayed in your account, and we will resend you the confirmation email containing the digital tickets in PDF format.
  
  If the purchase is not successful, we will inform you. In that case, we recommend checking your bank account and contacting your bank if the ticket amount is reflected in your statement.

• Is it necessary to print the tickets?

  It is not necessary to print the tickets. You can show tickets with the QR code on your cell phone screen or on another electronic device.

• Is it possible to purchase tickets from people who do not show up for their Guided Tour?

  Guided Tours last approximately 50 minutes, during which time ticket holders can arrive for their Tour.
  This means that places will not be assigned to other people, and if they do not show up, the ticket will be unusable for another day/time.

INFORMATION ABOUT VISITING THE MUSEUM

• How many people can join the Guided Tour?

  Guided Tours of the museum are conducted in groups of up to 6 people per time slot, without exception.

• My group has more than 6 people. What can I do?

  If your group consists of 7 to 9 people, you will have to divide it into smaller groups and purchase tickets on the website for different times.
  If your group consists of 10 to 40 people, please read the relevant information at -this link- and submit your request using the appropriate form.

• How long is the visit?

  Guided Tour: Approximately 50 minutes.
  
  Self-guided Tour: Self-guided Tour: There is no set time limit; however, please note that the Tour is one-way only, so you cannot re-enter areas you have already visited. Furthermore, the museum areas are cleared 10 minutes before closing time, which is usually 3:00 p.m. on Mondays, Wednesdays, and Thursdays, and 2:00 p.m. on Saturdays. *Note: Closing times may vary on days with special hours, so please check with staff.

• What happens if I already have a ticket and arrive late for the Tour?

  Guided Tour: This type of visit is equivalent to a show that starts at the time printed on your ticket and lasts approximately 50 minutes. You may join the Guided Tour during its course; however, you will not be able to return to areas you have previously visited. Once the Guided Tour has ended, the ticket will be canceled, not refunded, and unusable on another day. It is recommended that you arrive at least 5 minutes early to receive the relevant instructions and enter on time.
  
  Self-guided Tour: Admission to the museum is at the exact time shown on the ticket. Otherwise, latecomers will have to wait in the line assigned to people who arrived late to enter at a later time. Please note that admission at later times is subject to the number of visitors the museum can accommodate and its availability, so waiting may vary from 20 minutes to over an hour. *Note: 30 minutes before closing, it will no longer be possible to enter the museum, and the ticket will be canceled, not refunded, and unusable on another day.

• Is it possible to visit the museum without a Guided Tour?

  Yes. Visits to the museum without a Guided Tour (Self-guided Tour) are only available on Mondays, Wednesdays, Thursdays, and Saturdays each week. For more information, visit -this link-.

• How long can I stay in the museum?

  Guided Tour: The time spent in the museum is linked to the Guided Tour, which lasts approximately 50 minutes. It is not possible to leave the group or re-enter the museum once the Guided Tour has ended.
  
  Self-guided Tour: There is no set time limit; however, please note that the Tour is one-way only, so you cannot re-enter areas you have already visited. Furthermore, the museum areas are cleared 10 minutes before closing time, which is usually at 3:00 p.m. on Mondays, Wednesdays, and Thursdays, and at 2:00 p.m. on Saturdays. *NOTE: Closing times may vary on days with special hours, so please check with staff.

• What are the museum's visiting hours?

  The museum operates at different times each day. Tickets must be purchased in advance via the website (subject to availability), which shows the available times for each day. Without a ticket purchased in advance on the website, admission to the museum cannot be guaranteed.

• Is there a dress code for visiting the museum?

  Entering in stiletto heels is strictly forbidden because walking on the volcanic stone floor is difficult and can cause collateral damage to the floorboards.

• Why is the number of visitors so small?

  The Luis Barragán House is a property recognized by UNESCO as a World Heritage Site. It was not conceived as a museum when it was built, and has been faithfully preserved to reflect the era during which its owner lived there. For these reasons, the house is not designed to withstand sustained flows of large numbers of people; some spaces are tiny, and the materials are delicate.
  
  It is a priority to implement the necessary safety measures, provide visitors with a comfortable experience, and ensure the preservation of the building.

INFORMATION ABOUT MUSEUM ADMISSION FEES

• How much do the tickets cost?

  Check the fees for each type of visit: -Guided Tour- and -Self-guided Tour-.

• Are there any discounts for visiting the museum?

  Discounts on the general rate are offered to foreigners aged 12 to 21 (verifiable with an official ID or passport), residents in the country (Mexicans or foreigners with official residence status), students and teachers from national institutions, and senior citizens with an INAPAM card. For more information, please refer to the fees for each type of visit: -Guided Tour- and -Self-guided Tour-.

• How can I purchase a discounted ticket?

  When purchasing on the website, you can choose between different pricing options before adding the tickets to your cart. On the day of your visit, you will need to show the relevant documentation (ID, license, card, etc.) to validate the discount. Otherwise, you will need to pay the difference between the ticket price and the general admission fee.

• Must any documents be shown to validate the discount?

  Yes. Upon arrival at the museum, we will ask you to present a valid photo ID (card, residence permit, proof of enrollment, etc.) that validates your eligibility for the chosen discount. Otherwise, the difference between the ticket price and the general admission fee must be paid at the museum entrance.

• What happens if the visitor is no longer eligible for the chosen initial discount?

  You will be asked to pay the difference between the ticket price and the foreigner admission fee at the museum entrance.